Terms & Conditions

Welcome to Elegance. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these terms. Please read them carefully before using our services. If you do not agree with any part of these Terms & Conditions, you should discontinue use of the website.

1. Use of Website

The Elegance website is intended for personal and non-commercial use only. You agree not to misuse the website, attempt unauthorized access, interfere with its functionality, or use it for any unlawful purpose. Any activity that disrupts or harms the website, its users, or its operations is strictly prohibited.

2. Product Information & Availability

Elegance makes every effort to ensure that product descriptions, images, prices, and other information displayed on the website are accurate and up to date. However, slight variations in packaging, color, or appearance may occur due to manufacturing updates or display differences across devices.

Product availability is subject to stock. We reserve the right to limit quantities, discontinue products, or update pricing at any time without prior notice.

3. Pricing & Payments

All prices displayed on the Elegance website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise. Payments must be completed through our secure payment gateways before an order is confirmed.

Elegance does not store or process sensitive payment information such as debit card, credit card, or banking details. All transactions are handled securely by trusted third-party payment providers.

4. Order Confirmation & Cancellation

Once an order is placed, you will receive an order confirmation via email or SMS. This confirmation does not guarantee acceptance of the order. Elegance reserves the right to cancel or refuse any order due to reasons such as incorrect information, payment failure, suspected fraud, or product unavailability.

Customers may request order cancellation only before the order has been shipped. Once shipped, cancellation requests will not be accepted.

5. Shipping & Delivery

Elegance aims to process and dispatch orders within the estimated timelines mentioned on the website. Delivery times may vary depending on location, courier service availability, weather conditions, or unforeseen circumstances.

We are not responsible for delays caused by third-party courier partners or events beyond our control. Delivery address accuracy is the responsibility of the customer.

6. Returns, Exchanges & Refunds

Due to the personal and hygiene nature of our products, Elegance does not accept returns or exchanges once an order has been delivered. Customers are requested to carefully review product details, size guides, and descriptions before placing an order.

In cases where a product is damaged, defective, or incorrect, customers must notify us within 24 hours of delivery along with clear photos or videos. Upon verification, we may offer a replacement or refund at our discretion. Please refer to our Return & Exchange Policy for more details.

7. User Responsibilities

Customers are responsible for providing accurate and complete information during checkout. Elegance is not liable for issues arising from incorrect contact details, delivery addresses, or misuse of products.

Products should be used strictly according to the instructions provided. Elegance shall not be responsible for any damage, injury, or adverse effects caused by improper usage.

8. Intellectual Property

All content available on the Elegance website, including text, images, graphics, logos, designs, and software, is the exclusive property of Elegance. Unauthorized copying, reproduction, modification, or distribution of any content is strictly prohibited.

9. Limitation of Liability

Elegance shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products. Our liability, if any, shall be limited to the value of the product purchased.

10. Privacy

Your use of the Elegance website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Third-Party Links

Our website may contain links to third-party websites for additional information or services. Elegance is not responsible for the content, policies, or practices of such external websites.

12. Modification of Terms

Elegance reserves the right to modify or update these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website. Continued use of the website implies acceptance of the revised terms.

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of these terms shall be subject to the jurisdiction of Indian courts.

14. Contact Information

For any questions, concerns, or clarifications regarding these Terms & Conditions, please contact us:

Email: support@elegance.com
Phone: +91-XXXXXXXXXX

Last Updated: 17/12/2025